We received a call from a customer to the office to say that the rubber seal around the door of their Whirlpool AWG338 washer dryer was torn and therefore water was leaking from the machine during a cycle. If the rubber is torn (not just come out of place) it would normally need to be replaced in order to ensure that it will act as it should as a seal to keep the water in the machine. The rubber seal is generally very specific to the make and model of the machine so this meant a call to the suppliers, they assured us the part was in stock and we would have the seal the next morning. The next day the seal arrived and we were able to arrange a time that suited the customer to have the rubber seal fitted. This meant the job was done efficiently and with minimal cost to the customer.
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