The office received a call from a customer who had tenants in a property they were reporting their Bosch washing machine had a fault and was not spinning. This can happen for several different reasons so it was agreed that the best idea was to send out a technician to investigate the machines fault. The customer then gave us their tenant’s details and asked us to arrange with them a suitable time for the technician to call out and to send on the invoice to the landlord when the job was completed.
The technician called out to the house at the arranged time. He had a look at the machine and on inspection he could see that the fault lay with the carbon motor brushes and this was stopping the machine from spinning. The technician then replaced the carbon motor brushes and the machine was back working correctly. The technician was then able to send on the invoice to the landlord after the work had been done.